On top of an effective security system, we offer advanced services such as an extended service plan including reimbursement of insurance deductibles in case of fire, and two-way voice response. That’s the Protectron's products difference.  

TeleGARDTM electronic messenger

Connect your security system to your email address or smartphone! You will receive notifications at all times about the status of your system and everything that is happening in your home, including when your children are home from school safe and sound.

Easy as 1–2–3!

TeleGARDTM is an automated, alarm-based communication service that offers every advantages: simplicity, mobility, flexibility, and speed. Subscribers not only enjoy our remote monitoring service, they are also notified of any status changes as soon as they happen. We can reach them wherever they are—at home, at the office, or on the road. It’s truly the ideal solution for staying in touch with your family!

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Know what happens, when it happens…

Subscribers are notified as soon as a user activates or deactivates the security system. Up to three people can receive these messages at once. What’s more, depending on the various sensors and detectors linked to the system, TeleGARDTM can also send other special signals to help you react quickly to situations such as a broken freezer or a flooded basement at the cottage. Another benefit is that TeleGARDTM does not require installation of a specific brand, model, or device. It works with most security systems and all devices that can receive digital or alphanumeric messages.

  1. Your security system is activated and deactivated by one user.
  2. The system sends a signal to our remote monitoring centre.

Receive your TeleGARDTM messages on your 

  • computer
  • cell phone (email or SMS)

This service is included in all our packages.

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QualiGARDTM extended service plan

QualiGARDTM extended service plan ensures the optimal performance of your system, without the worry of unexpective repair bills. With QualiGARDTM your investment is protected and the cost of parts and labour is covered.1 If you encounter an issue with your alarm system, simply give us a call. If we are unable to resolve the issue, we will schedule a technician to repair your system. QualiGARDTM also includes the additional benefit of ProGARDTM.

This service is included in all our packages.

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  1. Certain conditions may apply. QualiGARDTM and ProGARDTM will be honoured for as long as you have your system monitored by Protectron and maintain your account(s) in good standing.

ProGARDTM insurance deductible coverage

 With ProGARDTM, we will pay your insurance deductible – up to $1,000 – for claims following a theft or fire that occurs while the security system is armed.1

  • Maximum reimbursement of $1,000 once per 12-month period
  • Service included in the QualiGARDTM extended service plan

This service is included in all our packages.

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  1. To benefit from this service, your account must be current. Full details will be provided at Protectron.

Guard response service and guard duty

Guard response service  

A false alarm can incur costs. To help you avoid this irritation, we offer a service that sends uniformed guards to your home if an alarm is triggered. The guard performs a perimeter check and identifies the cause of the alarm. 

Guard duty service

In case of:

  • Attempted burglary
  • Fire
  • Situations where your security system needs to remain disarmed

A security guard is dispatched to the site to provide onsite monitoring, and will stay until you feel safe (e.g. until after a broken window is boarded up).

Contact one of our experts to find out more about our guard response service and guard duty.

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Two-way voice response

Whatever the emergency, the two-way voice response system allows our agents to collect information whenever needed and ensure appropriate and effective action. 

  • Microphone and speaker in the keypad so if the alarm is triggered, we can easily interact. In the event of an unjustified alarm or suspicious sounds, we take appropriate action.
  • Medical alert button on your keypad or wireless personal pendant):
    • The agent contacts you to determine the nature of alert and in turn explain the situation to emergency services so that your case gets priority, if need be.
    • If we cannot reach you, we dispatch emergency services to your location.
    • If you press the panic button (found on the keypad), the agent can listen in without speaking to find out if you’re in danger

To find out more about two-way voice response, contact one of our experts.

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SkyGARD-CTM

More secure than conventional phone lines and more affordable than supervised lines, SkyGARD-CTM gives you added protection.

  • If the main phone line is down (malfunction or vandalism), the alarm signals are sent by a cellular transmitter.
  • Based on wireless transmission, this solution is free from physical outside disturbance.
  • It can also be used as a primary communication line when no telephone connection is available.1

Contact one of our experts to find out more about SkyGARD-CTM.

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  1. Depending on the range of the area’s wireless network coverage.

SkyGARD-XTM

Based on the very latest in wireless, dedicated, and supervised IP communication, SkyGARD-XTM service uses two-way communication between your security system and our monitoring centres.

  • If the signal is interrupted, the monitoring centre follows the customized emergency action plan.
  • This high-security link meets  ULC certification standards.
  • It is replacing other high-security systems.

Contact one of our experts to find out more about SkyGARD-XTM.

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